BTeam Portal

Customer Support

Tickets

Structured client requests — from approvals to billing queries — tracked through a clean kanban. Every ticket has an owner, a priority and an SLA.

  • Open

    9

    3 high priority

  • In progress

    6

    2 awaiting client

  • Resolved this week

    42

    Avg. 4h 12m

  • SLA compliance

    96%

    Last 30 days

New

3
#3015Normal

Missing captions on last post

Halal Eats12m
#3014High

Swap host for Saturday shoot

Jember Jewels34m
#3013Low

Instagram insights access

Urban Bloom1h

In progress

4
#3012High

Reschedule this week's shoot?

BrightPath2h
#3010High

Approve the learnable series script

Nova Foods3h
#3009Low

Add co-host for Friday takeover

Urban Bloom4h
#3008Normal

Logo update on templates

Kio Apparel6h

Awaiting client

2
#3011Normal

Invoice for March retainer

Lumi Skin1d
#3006Normal

Brand guidelines missing

Saffron Studio2d

Resolved

3
#3005Low

Caption tone-of-voice guide

Halal Eats2d
#3004Normal

Edit feedback — promo v1

Kio Apparel3d
#3003High

YouTube channel verification

BrightPath3d

96% within SLA

High priority tickets answered within 1 hour, standard within 4 business hours.